DELIVERY - UK (Mainland):
We offer FREE delivery on all UK mainland orders. No minimum order. No hidden fees. What you see is what you pay.
All orders with completed payment before 4pm will receive same day dispatch and will be sent via Royal Mail 24, a 1 - 2 day service.
You can upgrade your order to Royal Mail 24 Recorded for £1.90. We also offer a guaranteed Next day* delivery option. Just click on DHL upon checkout. This is charged at £3.99, We can currently only offer DHL on orders with completed payment before 9am Monday - Friday. *Next day guarantee does not include Saturday or Sunday, although your local DHL depot may attempt weekend delivery if they are busy.
DELIVERY - INTERNATIONAL ORDERS:
We are currently trialing FREE DELIVERY. Standard shipping will now be FREE on all orders.
IMPORTANT : There are currently month-long delays into Europe. This is down to customs clearance. Due to increased paperwork/ checks backlogs have occurred. We currently suggest putting off orders until it gets better.
The United Kingdom has now left the European Union. The United Kingdom no longer gets to enjoy the endless benefits of the free trade agreement. The new deal basically means anything you order from the UK or anything we order from the EU is subject to individual country tax and vat. The average vat rate of the European countries in the European Union is 21.3 percent. So just like our ROW customers have been doing since the beginning of time, before you buy remember the delivered total will be + *21%. Your local courier will send you an invoice for the *21% just before delivering. Couriers can add their own fee ('collection fee' or 'handling fee') to the final total.
It is your responsibility to pay for this.
We are currently trialing FREE DELIVERY to most of Europe. Standard shipping will now be FREE. There is still a charge for Express Shipping. Standard delivery does not come with an online tracking number.
All items brought before 3pm GMT will receive same day dispatch. We offer two types of international delivery 1) Royal Mail international standard for free. 2) Royal Mail international tracked express charged at £6.99.
You can choose your delivery option upon checkout.
REST OF WORLD:
We are currently trialing FREE DELIVERY. Standard shipping will now be FREE. There is still a charge for Express Shipping.
All orders received before 3pm GTM will receive same day dispatch. We offer two types of international delivery 1) Royal Mail international standard for free. 2) Royal Mail international tracked express charged at £9.90. Spike Dabomb does not charge any customs duties on international shipments. If any additional customs charges are incurred during your shipment, they are not calculated or monitored by us nor are they the responsibility of us. While we do not expect there will be any additional charges attached to your order, we recommend that you check with your local customs officials or Post Office for more information regarding importation taxes/duties that may be applicable to your online order with us.
We dispatch orders 6 days a week. Monday - Saturday. If you order before 4pm Monday to Friday your order will leave us that same day! If you order before 12pm Saturday your order will leave us that same day. If you order on Sunday or on a Public Holiday your order will us on the next working day. International order cut off is an hour before.
Not all returns are the same, so why do many companies have the same policy approach to all products? Our official return policy is flexible, meaning our friendly customer support will be happy to look into your individual case and come up with a solution to please everyone. Click the 'contact us' button at the bottom of the page and choose 'Returns' to arrange a return. You have 30 days from the date of delivery.
Returning items supplied which clearly are subject to a manufacturing fault we will happily replace, exchange or refund.
If you are simply unhappy with your product you can return it to us for a full refund. Under Consumer Contracts Regulations 2014. The customer - Thats you! - is entitled to a cooling off period of 14 days. From the day after the date of delivery of the goods. If you do choose to cancel within those 14 days then you must contact us by either email or letter. plus the following condition must be met:  The item/s must be in the same condition it arrived to you in. unopened/ new or in a resealable condition.  The postage cost to send the item back to us is the customers responsibility [you].  You must contact us by email or by letter confirming you would like to cancel your order/s. If you find your product has a manufacturer's fault and is defective you must contact us within 30 days of you receiving your goods. We offer a 30 day return policy.
If you would like to return your item/s you must contact us by either email or letter. plus the following condition must be met:  The item/s must be in the same condition it arrived to you in. unopened/ new or in a resealable condition.  ALL postage cost to send the item back to us is the customer's responsibility.  You must contact us by email or by letter confirming you would like to cancel your order/s. You might not be refunded the postage amount occurred when you brought the item. This is decided case by case.
If you have any questions about our Delivery/ Returns policy then please do contact us via our website contact form or via email: email@example.com
OFFICIAL RETURNS ADDRESS:
Please contact us before sending any items back to us. You can contact us via the 'contact us' button at the bottom of the page or directly at firstname.lastname@example.org.
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