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ROYAL MAIL STRIKES & CHRISTMAS DELIVERY:

As you may know, Royal Mail staff are currently striking over pay and working conditions. This is severely delaying mail.
We expect December strike dates to be as follows:

1st, 9th, 11th, 14th, 15th, 23rd and 24th December.

Mail sent before, during and after these dates will be delayed. If you need your order in a hurry please choose DHL. If you want to track your order through the Royal Mail system please choose Royal Mail Tracked, Royal Mail prioritises Tracked over its other services.

Christmas is coming so normal Christmas delays are also expected. Please be patient, your order will arrive.
International cut-offs are likely to be earlier than usual this year. Please look out for our blog post.
We have also temporarily suspended non-tracked delivery into Europe and the Rest of the World until after Christmas.




DELIVERY - UK (Mainland):

Free delivery to anywhere in the United Kingdom mainland.

Shipping prices have more than doubled since our conception as a company. Trying to keep product prices low while absorbing shipping prices is.. pretty difficult to say the least.
We still aim to offer free, fast delivery for as long as it is possible. Your continued custom and support is muchly appreciated.
We offer FREE delivery on all UK mainland orders. What you see is what you pay, no hidden fees on the last page of the checkout.
All orders with completed payment before 3pm will receive same-day dispatch and will be sent via Royal Mail 24, a 1 - 3 day service.
*Royal Mail aims to deliver RM24 parcels within 1 - 3 days. This can however take longer during busy periods like Christmas and Bank Holidays.

We offer free delivery to most UK outer lands. However, delivery times may vary.

You can upgrade your order to Royal Mail 24 Recorded for £1.90. Or you can upgrade your order to Royal Mail 24 Tracked, which they prioritise over mostly everything else. We also offer a guaranteed Next day* delivery option. Just click on DHL upon checkout. This is charged at £3.99, We can currently only guarantee next-day delivery via DHL on orders with completed payment before 9am Monday - Friday. *Next-day guarantee does not include Saturday or Sunday, although your local DHL depot may attempt weekend delivery if they are busy. We may use Royal Mail special delivery if we believe it will get to you quicker than DHL or if DHL fails to pick up from us.





DELIVERY - INTERNATIONAL ORDERS:

We offer free standard delivery to the USA if you order over £15.
We offer free standard delivery to most of Europe if you order over £20.
Tracked delivery is available as an upgrade. Or it's free if you spend over £40.
More information can be found below:



USA:

All orders received before 3pm GTM will receive same-day dispatch. We offer two types of international delivery 1) Royal Mail international standard for £3.99, or free if you spend over £15 & 2) Royal Mail international tracked express charged at £9.99, or free if you spend over £40.. Spike Dabomb does not charge any customs duties on international shipments. If any additional customs charges are incurred during your shipment, they are not calculated or monitored by us nor are they the responsibility of us. While we do not expect there will be any additional charges attached to your order, we recommend that you check with your local customs officials or Post Office for more information regarding importation taxes/duties that may be applicable to your online order with us. FYI: "Anything imported for personal use with a value of under $800 can be imported duty free".



EU:

A year and a bit on from brexit and shipping between the UK and EU is although troublesome, manageable. The United Kingdom no longer gets to enjoy the endless benefits of the free trade agreement. The new deal basically means anything you order from the UK or anything we order from the EU that is not made in the EU or the UK is subject to vat/ tax/ duty. This rate depends per country but the average works out to be 21%. Unlike our American customers, this is charged on everything, there is no lower limit exemptions. It's important you understand that your orders will be subject to an additional charge once your local courier has the parcel. Couriers can add their own fees, known as 'handling fees or collection fee'. This is your responsibility to pay for this. Spike Dabomb does not charge any customs duties on international shipments. If any additional customs charges are incurred during your shipment, they are not calculated or monitored by us nor are they the responsibility of us.

All orders paid for before 3pm GMT will receive same day dispatch. We offer two types of international delivery 1) Royal Mail international standard for £4.99, or free if you spend over £15 & 2) Royal Mail international tracked express charged at £12.99, or free if you spend over £40.



REST OF WORLD:

All orders received before 3pm GTM will receive same-day dispatch. We currently only offer one time of shipping option to our ROW customers.
Royal Mail international tracked express charged at £12.99, or free if you spend over £40. Spike Dabomb does not charge any customs duties on international shipments. If any additional customs charges are incurred during your shipment, they are not calculated or monitored by us nor are they the responsibility of us. We recommend that you check with your local customs officials or Post Office for more information regarding importation taxes/duties that may be applicable to your online order with us. If you need help with your order or have any questions, please do get in touch via our contact us page.







DISPATCH TIME:

We dispatch orders 6 days a week. Monday - Saturday. If you order before 4pm Monday to Friday your order will leave us that same day! If you order before 12pm Saturday your order will leave us that same day. If you order on Sunday or on a Public Holiday your order will us on the next working day. International order cut off is an hour before.





UK RETURNS:
Not all returns are the same, Why do so many companies have the same policy approach to all returns? Our official return policy is flexible, meaning our friendly customer support will be happy to look into your individual case and come up with a solution to please everyone. Click the 'contact us' button at the bottom of the page and choose 'Returns' to arrange a return. You have 30 days from the date of delivery.

Returning items supplied that clearly are subject to a manufacturing fault we will happily replace, exchange or refund.

If you are simply unhappy with your product you can return it to us for a full refund. Under Consumer Contracts Regulations 2014. The customer - Thats you! - is entitled to a cooling off period of 14 days. From the day after the date of delivery of the goods. If you do choose to cancel within those 14 days then you must contact us by either email or letter. plus the following condition must be met: [1] The item/s must be in the same condition it arrived to you in. unopened/ new or in a resealable condition. [2] The postage cost to send the item back to us is the customer's responsibility [you]. [3] You must contact us by email or by letter confirming you would like to cancel your order/s. If you are unhappy or you find your product has a manufacturer's fault and is defective you must contact us within 30 days of you receiving your goods.


INTERNATIONAL RETURNS:
If you would like to return your item/s you must contact us by either email or letter. plus the following condition must be met: [1] The item/s must be in the same condition it arrived to you in. unopened/ new or in a resealable condition. [2] ALL postage cost to send the item back to us is the customer's responsibility. [3] You must contact us by email or by letter confirming you would like to cancel your order/s. You might not be refunded the postage amount that occurred when you brought the item. This is decided case by case.



OFFICIAL RETURNS ADDRESS:
Please contact us before sending any items back to us. You can contact us via the 'contact us' button at the bottom of the page or directly at sales@spikedabomb.com.

Spike Dabomb
Grims lodge farm
Rockbourn Road
Coombe bissett
Salisbury
Wiltshire
SP5 4LP
(UNITED KINGDOM)




If you have any questions about our Delivery/ Returns policy then please do contact us via our website contact form or via email: sales@spikedabomb.com

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