CORONAVIRUS (COVID-19) UPDATE: Our warehouse is still running like normal. We expect minimal delay in our every day sending out of mail. Royal Mail are struggling to keep up. They are currently handling Christmas sized volumes with half the staff. Most parcels are arriving within 2 - 3 days, There are some that are taking much longer. If you need your item quickly we suggest you choose delivery by DPD. Royal Mail have confirmed heavy delays with international delivery; Royal Mail and their Delivery Partners all over the world are still processing each others mail. Couriers in lock down will experience heavy delays. Our estimates have changed; Europe 1 - 4 weeks. ROW (OUT OF EU, USA, AUSTRALIA, CANADA & JAPAN) 1 - 8 weeks. These are just estimates, Most parcels are arriving with minimal delays, others not so. Please be prepared and be patient. Signed for delivery has been suspended, your postmen will sign for you.
We offer FREE delivery on all UK mainland orders. All orders with completed payment before 3pm will receive same day dispatch and will be sent via Royal Mail 24, a 1 - 2 day service.
You can upgrade your order to Royal Mail 24 Recorded for £1.90. We also offer a guaranteed Next day delivery option. Just click on DPD upon checkout. We can currently only offer DPD on orders with completed payment before 11am.
We are currently trialing FREE DELIVERY to most of Europe. Standard shipping will now be FREE. There is still a charge for Express Shipping.
Due to the variety we offer and the cost of international post we do charge for international delivery. All items brought before 3pm GMT will receive same day dispatch. We offer two types of international delivery 1) Royal Mail international airmail charged at £3.99. 2) Royal Mail international Airsure/ Tracked charged at £9.90.
You can choose your delivery option upon checkout.
REST OF WORLD:
We are currently trialing FREE DELIVERY. Standard shipping will now be FREE. There is still a charge for Express Shipping.
Once again due to the variety we offer and the cost of international post we do charge for international delivery. All orders received before 3pm GTM will receive same day dispatch. We offer two types of international delivery 1) Royal Mail international airmail charged at £5.90. 2) Royal Mail international Airsure/ Tracked charged at £11.90.
You can check your delivery options upon checkout.
We dispatch orders 6 days a week. Monday - Saturday. If you order before 3pm Monday to Friday your order will leave us that same day! If you order before 12pm Saturday your order will leave us that same day. If you order on Sunday or a Public Holiday your order will us on the next working day.
Returning items supplied which clearly are subject to a manufacturing fault we will happily replace, exchange or refund.
If you are simply unhappy with your awesome product you can return it to us for a full refund. Under Consumer Contracts Regulations 2014. The customer - Thats you! - is entitled to a cooling off period of 14 days. From the day after the date of delivery of the goods. If you do choose to cancel within those 14 days then you must contact us by either email or letter. plus the following condition must be met:  The item/s must be in the same condition it arrived to you in. unopened/ new or in resealable condition.  The postage cost to send the item back to us is the customers responsibility [you].  You must contact us by email or by letter confirming you would like to cancel your order/s. If you find your product has a manufacturers fault and is defective you must contact us within 30 days of you receiving your goods.
However because not every one order is ever the same this return policy is open. Meaning our friendly team will be happy to look into your individual case and solve accordingly. Please click the 'contact us' button in the drop down menu choose 'Returns' to arrange a return. Our return period had changed. You now have 30 days to change your mind.
DELIVERY & RETURNS | INTERNATIONAL :
We do currently charge for international postage. This is a one of charge per order. We can merge two orders together as long as one or both have not been marked as dispatched already. For shipping pricing add the items to your shopping basket, click on the basket summery (the basket on the top right) then scroll down to 'estimate shipping cost'. Once you have proceeded you will then be asked to confirm the shipping method.
Unfortunately there is no estimated time for International shipping. Post to some areas can take up to 60 days. Spike Dabomb does not charge any customs duties on international shipments. If any additional customs charges are incurred during your shipment, they are not calculated or monitored by us nor are they the responsibility of us. While we do not expect there will be any additional charges attached to your order, we recommend that you check with your local customs officials or Post Office for more information regarding importation taxes/duties that may be applicable to your online order with us.
If you would like to return your item/s you must contact us by either email or letter. plus the following condition must be met:  The item/s must be in the same condition it arrived to you in. unopened/ new or in resealable condition.  ALL postage cost to send the item back to us is the customers responsibility [you].  You must contact us by email or by letter confirming you would like to cancel your order/s  You will not be refunded the postage amount occurred when you brought the item.
If you have any questions about our Delivery/ Returns policy then please do contact us via our website contact form or via email: email@example.com
OFFICIAL RETURNS ADDRESS:
Please contact us before sending any items back to us. You can contact us via the 'contact us' button at the bottom of the page or directly at firstname.lastname@example.org.
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